By Placing an Order with AGENTestore.com, You Agree to The Following Terms:
Understanding the Ordering Process:
As an online printer specializing in the gang-run format, there are certain variables that are out of our control and must be taken into consideration by customers who place an order. Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer.
If our printing does not meet industry standards due to errors made on our behalf, we will either re-print and re-ship the job at no charge or give a credit for a future order. We will not refund money for any reason once an order is finalized. Orders mistakenly placed for the wrong product, quantity, files, shipping method, or payment method are out of our control; as such, we shall not be held responsible, nor will we be obliged to provide a discount of any sort.
If a re-print is approved due to an error on our part, the re-print must be done using the same file(s) from the original order. As a provider of convenient, fast, and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible — if you have any questions at all about products, turnaround, quality, or anything else, please contact us before placing your order.
What is a re-printable item?
Production errors made on our behalf during the production process.
Grammatical or spelling errors, or omissions made on artwork provided by the customer.
Incorrect artwork specifications on customer-supplied artwork, such as incorrect bleed, low-resolution elements, incorrect postal automation area, etc.
Grammatical or spelling errors, or omissions made by our design department if the customer has approved the job for print (i.e. they have approved the artwork as shown in the provided proof).
Color discrepancies on any gang-run offset item unless exact colors were ordered with a hard-copy proof.
Jobs that are cut within 1/4th of an inch of the actual product size.
Before any job is approved for re-print we require samples to be sent to us for verification. We may, at our discretion, issue a pickup request by FedEx of the original order. All re-prints will be completed using the original artwork submitted.
Production Business Days run Monday – Friday 9am to 5pm excluding major Holidays. Orders approved before 5PM EST will be considered ordered the next business day. Any order approved after 5PM will be considered ordered on the 2nd business day. AGENTestore.com will do everything in its power to correctly produce your job in a timely manner, but cannot guarantee a specific shipping or arrival date. Turnaround is an estimate, and is not to be confused with a guarantee. Please remember extra finishing requires extra production time. Finishing includes but is not limited to: Folds, Scores, Perforations, Die-cuts, UV Coating, and Drilling. Customer service, sales, shipping, prepress, or graphics agents do not have the authority to promise turnaround times. If any of the aforementioned departments gives the customer a turnaround time or promises turnaround estimate, then it is not to be construed as a guarantee.
2. Payment Terms
By submitting an online order, customers authorize AGENTestore.com to charge the credit card provided for the amount of their order, any additional features selected as well as shipping fees. All orders must be prepaid. We accept Visa, Mastercard, Discover and American Express. We ask that clients approve proofs within 48 hours of receipt, and ASAP for RUSH orders. The total amount of a customer's order will be charged to the credit card provided within 24-48 hours of proof being sent - see refund policy below. If proof is approved prior to this time, credit card will be charged immediately upon client approval - prior to printing. If you would like to pay by check, your order will not print until the check has cleared, understand that his may cause a significant delay in your order. If you submit a check and there are insufficient funds we will charge a $50 Insufficient Funds Fee. Under no circumstances will AGENTestore.com print a job COD or give credit terms.
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
AGENTestore.com reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. AGENTestore.com is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to AGENTestore.com for printing and/or publication.
5. Refund/Return Policy
You may request to cancel your order at any time prior to the creation of a design proof at no cost. Once a design has been created and a proof has been sent, there will be a $10 Cancellation Fee charged.
6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. AGENTestore.com can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with AGENTestore.com are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
AGENTestore.com’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. AGENTestore.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. AGENTestore.com makes no other warranty and no actions or words of AGENTestore.com or its officers, employees or agents shall constitute a warranty.
The customer represents that it has the legal right to produce all printed materials ordered from AGENTestore.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against AGENTestore.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by AGENTestore.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold AGENTestore.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending AGENTestore.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing AGENTestore.com for any legal fees and expenses it reasonably incurs in responding.
9. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. AGENTestore.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until AGENTestore.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. AGENTestore.com does not archive your work for longer than it takes to produce the final product. Please save your work!
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.
11. Prepress and Design Proofs
When requested by the customer, AGENTestore.com will submit color proofs for the customer's review and approval. A minimum shipping charge of $25 is required to send a proof via express air shipping. Proofs must be returned to AGENTestore.com marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. AGENTestore.com will not be responsible for undetected production errors if:
• Proofs are waived by the client;
• The work is printed per the client's written OK;
• Requests for changes are communicated verbally.
• All requests for changes of any kind must be made in writing to avoid mistakes. Any proof request waives our turnaround guarantee.
Design proofs are sent via email and must be approved prior to print. Once the approval is received, the order will be sent to print. AGENTestore.com is not responsible information missed by the client during the proofing process including but not limited to; typos, missing information, missing dates, missing venues, or any other information the client felt should have been placed on their piece. AGENTestore.com will work with the client to get a corrected piece but will not offer a refund, partial or full for incorrect or missing information on designed pieces that were approved by the client.
12. The Guarantee of Color and Exact Color Matching
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We do not guarantee an exact color match to the art submitted. If the art is submitted as a any color mode other than CMYK we will convert the color mode to CMYK. If there is a color shift, we are not responsible for that color shift. If you do not understand the complete specifications, we require for submitted art please go to our art submission page for a complete and detailed list.
AGENTestore.com will not offer credit or a refund for non-matching colors or color shifts. Files submitted at 300 dpi (dots per inch) CMYK .tifs (Tagged Image Format) are more likely to color match than a 300dpi .jpg (Joint Photographers Explorer Group) file submitted in RGB color mode. If files are submitted in any other format than 300dpi CMYK, tifs our prepress will convert the files and there will be color shifting. To prevent this please visit our art submission page for instructions. AGENTestore.com is not liable for color shifts and will not offer credits or refunds.
13. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
14. Overruns / Underruns
AGENTestore.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an underrun, AGENTestore.com may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%. All packages are weighed before departure and meet our weight specifications for the amount packaged. If you receive a quantity less than 5% of the industry standards for over/underruns, then please inspect the box for shipping damage. Shipping damage is generally the culprit for product shortages.
Charges for delivery of materials and supplies from the client or the client's supplier to AGENTestore.com are not included in quotations unless specified. AGENTestore.com is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. WE DO NOT DELIVER TO PO BOXES. If customer provides a PO Box as the primary delivery address Realty Cards will deliver to the business address on the order by default.
16. Claims and Disputes
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, AGENTestore.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that AGENTestore.com has fully satisfied all terms, conditions and specifications. Customer understands and agrees that if they should attempt to reverse a credit card charge (chargeback) and are unsuccessful (defined as losing the chargeback dispute) that AGENTestore.com shall be entitled to recover costs associated with the chargeback including but not limited to accounting and legal time. Customer expressly authorizes AGENTestore.com to charge their credit card for the appropriate fees upon notification from Visa, Mastercard or American Express that the dispute has been decided in favor of AGENTestore.com and agrees to waive any protest to said charge.
17. Disputes & Venue
For legal purposes, the venue for any dispute shall be Franklin, TN, USA
18. Right to Subcontract
AGENTestore.com shall have the right to assign any portion of the work required to another contractor.
19. Workmanship Guarantee
Because of the nature of "gang run" style printing AGENTestore.com shall not be held responsible for the following issues which may occur during our production process: variation in color, offset (smudges), cutting variations, marking, picking, cutting issues, size discrepancies (over/under), etc. Customer acknowledges that they are receiving gang run style printing at a substantial price discount and expedited delivery times and thus said printing will not be held to the same standard as traditional offset lithography nor generally accepted printing standards. While every effort will be made to satisfy our customer's needs, requests for reprints or credits based on quality issues will not be recognized.
20. Privacy Statement
Any information AGENTestore.com collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by AGENTestore.com. You can view our privacy statement here.
AGENTestore.com might use your product for samples or advertising purposes.
Your credit card bill will read "4ColorCreations/AGENTestore.com "
23. Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe area. Files which do not meet these requirements will be corrected by our prepress department or rejected if it is outside our ability to correct. This may introduce minor image changes to the final printed piece. All files submitted for sizes larger than a business card must have a 1/4" safe area. We take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8". If you require a custom size, please call for a custom quote. Please refer to our templates section for further information.
We accept .JPG, PDF .TIF, and Flattened .PSD files ONLY. If we receive any other format, our prepress department will convert the file to a usable format and may cause the final piece to come out incorrect. If the proper file format is not uploaded, then we cannot guarantee that the printed piece will match the submitted artwork. Issues can be but not limited to: layout changes, fonts replaced, fonts missing, colors shifting, text being trimmed, and general composition errors.
By agreeing to our terms and conditions you understand that art submitted that does not meet our safe area and bleed standards will be corrected by our graphics department. This may include but not limited to adding borders, pixel stretching around the borders, and image resizing. The customer understands that contact will only be made if the problem cannot be resolved by our graphics department. Your card will not be charged for the additional work.
24. Shipping Changes and Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering page are final and cannot be changed once the order is submitted. We will not upgrade or change the shipping method that was selected on our online ordering page. Also, we will not use any other form of shipping that is not one of our pre-determined shipping options. We will not use client's account numbers, regardless of the carrier for the shipping of orders.
25. Third Party Billing and Reimbursements
Your card will be billed the exact amount of the purchase. AGENTestore.com will not charge a card for more than the amount and reimburse the difference as a commission. It is up to the customer to work out an agreeable transaction arrangement with his/her client if he/she choose to resell our products.
26. Rush Orders
The fee for RUSH orders is $15 for most, but is based on shipping address.
27. Cutting and Product Alignment
1/16" to 1/8" will be trimmed from the final product size for flat card products. To align folds more or less may be trimmed from jobs that require folding. To get folds to match we will take liberty to trim the final product to get it to the customer in a visually acceptable format. Up to 1/4" may be trimmed from folded jobs to secure the integrity of the folds. We highly suggest against having borders on your products. We cannot guarantee that the borders will be exact. Depending on other jobs on the run sheet will be the determining factor of the cuts. We are a full bleed printer and are not responsible for uneven or misaligned borders.
Products may be trimmed 1/16" on one side and 1/8" on the other causing the image to not be centered onto the printed piece. If there is no text loss then AGENTestore.com is not responsible for reprints or issuing credits. The loss of text is not acceptable and we will rectify the problem. A slight image shift is deemed acceptable by AGENTestore.com and we will not issue credits or refunds.
28 (c). Shipping & Postal Delivery Times
All delivery dates are estimate. AGENTestore.com is not responsible for delays caused by the U.S. Post Office. AGENTestore.com has no control over the FedEx or any other common carriers' delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered.
AGENTestore.com responsibility is limited to preparing your mailing and completing delivery to UPS. AGENTestore.com's responsibility ends UPS takes possession of package. In no event, shall AGENTestore.com be liable for UPS performance failures or delivery delays.
Under no circumstance is a refund or credit to be issued for cost of postage after the product has been dropped at customer’s address. The customer understands that additional fees may be levied if addresses or art provided does not meet postal regulations. These additional charges will be automatically billed to the credit card used in the original transaction. The customer cannot dispute charges for additional postage or processing fees levied by UPS or AGENTestore.com due to negligence in following UPS guidelines. If you are unfamiliar with these guidelines, please see our templates or visit the UPS website for more information.
28 (d). Errors in Mailing
AGENTestore.com shall be liable only to the extent of remailing a correction or corrected job as soon as possible to rectify the mistake. Damages shall be limited to the value of the work performed. In no case is AGENTestore.com liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.
The customer will defend and hold AGENTestore.com harmless in any suit or court action brought against AGENTestore.com by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where AGENTestore.com, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in AGENTestore.com sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against AGENTestore.com for actions of the customer's employees which may occur as a result of any mailing.
AGENTestore.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on April 17 2016.
30. Finalization of Sales and Refund Policy
Due to the custom nature of your print job, all sales are final once they have entered production. All Sales Are Final.